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Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then Zoltán Bándli (Managing Director, DHL Express Hungary) and Péter Faragó (Customer Services Director, DHL Express Hungary) want to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, Zoltán and Péter would like to hear about that too.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just select either Zoltán or Peter and let them know what you think. Please include your telephone number if you would like us to call you back!

Zoltán Bándli
Managing Director, DHL Express Hungary

“We rely on the feedback from our customers to further develop our services.”

Email Zoltán

Péter Faragó
Customer Services Director, DHL Express Hungary

“The true measure of customer service excellence is how we react when things go wrong.”

Email Péter
Zoltán and Péter will ensure that your complaints are dealt with immediately and you’ll receive a response within one working day.
Should you need immediate assistance contact DHL Express Customer ServiceContact Us.
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