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Terms and Conditions: Shipping By DHL Express

Our standard terms and conditions of carriage for express shipments.

DHL EXPRESS TERMS AND CONDITIONS OF CARRIAGE (“Terms and Conditions”)

IMPORTANT NOTICE

When ordering DHL’s services you, as “Shipper”, are agreeing, on your behalf and on behalf of the receiver of the Shipment (“Receiver”) and anyone else with an interest in the Shipment that these Terms and Conditions shall apply.
“Shipment” means all documents or parcels that travel under one waybill and which may be carried by any means DHL chooses, including air, road or any other carrier. A “waybill” shall include any Shipment identifier or document produced by DHL or Shipper automated systems such as a label, barcode, waybill or consignment note as well as any electronic version thereof. Every Shipment is transported on a limited liability basis as provided herein. If Shipper requires greater protection, then insurance may be arranged at an additional cost. (Please see below for further information). “DHL” means any member of the DHL Express Network.

October 1, 2016

ADDENDUM TO DHL EXPRESS TERMS AND CONDITIONS OF CARRIAGE

This Addendum to the DHL Express Terms and Conditions of Carriage of DHL Express Hungary Ltd. (hereinafter referred to as “the Addendum’) defines the terms and conditions of using postal and non-postal express delivery services – and any related or additional services – as well as the rights and obligations of the contracting parties, together and in accordance with the DHL Express Terms and Conditions of Carriage and the DHL Domestic Standard Terms and Conditions of Carriage.
The Addendum is based on the following legal instruments: Act CLIX of 2012 (the “Postal Services Act”); Government Decree 335/2012 (XII. 4.) (“Govt. D.”) on the detailed rules of the provision of postal services, postal services related to official documents, the standard terms and conditions of postal service providers and shipments excluded from postal services, as well as conditional shipments; other relevant laws and the provisions of the Civil Code. The current text of the Addendum is made available by DHL Express Hungary Ltd to its Customers at all branches, shipment collection points and the corporate website. The company publishes the amendments on its website and simultaneously makes them available at its branches, at least 15 days prior to becoming effective. Any and all disputes not covered by the present Addendum shall be governed by the provisions of the effective Hungarian laws, official regulations and promulgated international treaties considered relevant to the activities of DHL Express Hungary Ltd. as Service Provider.
The Addendum shall apply to DHL Express Hungary Ltd. within the territory of Hungary, and all customers using its services.
This Addendum shall prevail together with the DHL Express Terms and Conditions of Carriage and the Domestic Standard Terms and Conditions of Carriage included in Annex 1.

October 17, 2016

Domestic Express
Terms and Conditions of Carriage


August 26, 2013

DHL EXPRESS MONEY-BACK GUARANTEE TERMS AND CONDITIONS

IMPORTANT NOTICE

DHL will, upon the customer's request and subject to the restrictions described below, provide a credit or a refund of the premium paid by the customer for a DHL Express shipment, that is delivered later than DHL's quoted delivery commitment.

Valid from 01 July 2017